Refund & Return Policy

Last updated: September 18, 2026

We want you to be satisfied with your purchase. This policy explains how returns, refunds, and damaged or defective items are handled.

Return Window

Most items may be returned within 30 days of delivery for a refund, provided the item is unused, undamaged, and returned in its original packaging with any included accessories, documentation, or components.

Items that show signs of use, damage, alteration, or missing parts may not be eligible for a refund.

How to Start a Return

To request a return, contact us at info@keepsupplies.com and include:

Your order number
The item you wish to return
The reason for the return

We will provide return instructions.

Please do not send a return without first contacting us.

Return Shipping

Customers are responsible for return shipping costs for standard returns, including returns due to preference, incorrect size or selection, or no longer wanting the item.

If the return is the result of an item arriving damaged or defective, or because we shipped the wrong item, Keep Supplies will cover reasonable return shipping costs.

Original shipping charges are generally non-refundable unless the return is due to an error by Keep Supplies.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method within 5–7 business days after inspection.

Your bank or payment provider may require additional time to post the refund to your account.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery at info@keepsupplies.com.

Please include:

Your order number
A description of the issue
Photos showing the item, damage, defect, or incorrect product when applicable

After reviewing the claim, we may provide a replacement, refund, or other appropriate resolution at no additional cost to you.

Non-Returnable Items

The following items are generally not eligible for return:

Items marked as final sale or clearance
Gift cards
Items that have been used, altered, damaged, or modified after delivery
Items missing original packaging, accessories, parts, or documentation when those items are necessary for resale
Items damaged through misuse, improper installation, neglect, or normal wear and tear
Any other item specifically identified as non-returnable on its product page

These exclusions do not apply when an item arrives damaged, defective, or incorrect.

Exchanges

We generally process exchanges as a return followed by a new order.

Order Cancellations

We will make reasonable efforts to cancel the order, but cancellation cannot be guaranteed once processing or shipment has begun.

If an order has already shipped, the standard return policy will apply.

Contact Us

Questions about returns or refunds may be sent to:

Keep Supplies
Operated by Middle Tenn Solutions
Columbia, Tennessee
Email: info@keepsupplies.com