Shipping Policy

Last updated: September 18, 2026

Processing Time

Orders placed before 12:00 PM Eastern Time (ET) on a business day are generally processed and shipped within 1 business day.

Orders placed after the cutoff, on weekends, or on recognized holidays will generally begin processing on the next business day.

Processing times are estimates and may occasionally be longer due to inventory availability, order volume, payment verification, carrier delays, or other circumstances.

Business days are Monday through Friday, excluding major holidays.

Shipping Areas

We currently ship to:

All 50 U.S. states
Washington, D.C.
U.S. territories where supported by the applicable carrier
APO, FPO, and DPO addresses where supported by the applicable carrier

Certain products may be subject to carrier, manufacturer, geographic, legal, or shipping restrictions.

If we are unable to ship an item to your address, we will contact you and refund any applicable amount paid for the unavailable shipment.

Shipping Costs and Delivery Times

Available shipping methods, estimated delivery times, and shipping costs are displayed at checkout when available.

Delivery estimates begin after an order has been processed and accepted by the shipping carrier.

Orders shipped to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or other remote destinations may require additional transit time.

Delivery dates are estimates and are not guaranteed unless specifically stated otherwise.

Order Tracking

When tracking information is available, you will receive a shipping confirmation email containing your tracking number or a link to track your shipment.

Tracking information may take some time to update after a shipping label is created.

Multiple Shipments

Some orders may be shipped in multiple packages or from different fulfillment locations.

If this occurs, you may receive multiple tracking numbers and packages may arrive on different days.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once an order has begun processing or has been transferred to the carrier.

Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer.

Delayed Shipments

Shipping carriers occasionally experience delays due to weather, transportation disruptions, high package volume, natural disasters, government actions, or other circumstances outside our control.

Keep Supplies is not responsible for carrier delays after a shipment has been transferred to the carrier, but we will assist when reasonably possible.

Lost or Missing Packages

If tracking indicates that a package has not arrived within the expected delivery period, contact us at info@keepsupplies.com so we can assist with reviewing the shipment.

If tracking shows that a package was delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and with the applicable carrier before contacting us.

Damaged Shipments

If your order arrives damaged, contact us within 7 days of delivery at info@keepsupplies.com and include your order number and photos of the damage.

Please retain the product and packaging until the issue has been resolved.

Contact Us

Questions about shipping may be sent to:

Keep Supplies
Operated by Middle Tenn Solutions
Columbia, Tennessee
Email: info@keepsupplies.com