Frequently Asked Questions

Find answers about ordering, shipping and returns at Keep Supplies. For help with a product or an existing order, contact our support team.

When will my order ship?

Orders placed before 12:00 PM Eastern Time on a business day are generally processed and shipped within one business day. Orders placed after the cutoff, on weekends or on holidays generally begin processing on the next business day. Processing and delivery times are estimates. See our Shipping Policy for details.

How can I track my order?

When tracking is available, your shipping confirmation email includes a tracking number or link. Tracking may take time to update after a label is created. Some orders arrive in multiple packages with separate tracking numbers.

Can I return an item?

Most items may be returned within 30 days of delivery if unused, undamaged and in their original packaging with all included parts. Some exclusions apply. Email info@keepsupplies.com with your order number, item and reason for the return before sending anything back. Read the full Refund & Return Policy for eligibility and instructions.

Who pays for return shipping?

Customers pay return shipping for standard returns. If an item arrives damaged or defective, or we sent the wrong item, Keep Supplies covers reasonable return shipping costs. Contact us within seven days of delivery with your order number, a description of the issue and relevant photos.

When will I receive my refund?

Approved refunds are issued to the original payment method within 5–7 business days after the returned item is received and inspected. Your bank or payment provider may take additional time to post the refund.

Can I change or cancel an order?

Contact us as soon as possible at info@keepsupplies.com and include your order number. We will make reasonable efforts to help, but changes or cancellation cannot be guaranteed once processing or shipping has begun.